This product was sold by a third party. How does HP install software and gather data? Issue The cartridge alignment fails. Open download list Product sold by third party: It a black and white scan at a really high speed.

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Load unused plain, white paper into the input tray, and then try the alignment again by restarting it from the control panel. If the alignment page looks correct, and replacing the low or empty cartridges did not resolve the issuethen continue to the solution to service the printer.

Show less Show more. The refurbished all-in-one carries the same warrantee as a new unit but is significantly less expensive.

Best Selling in Printers See all. Do not touch the copper-colored contacts or ink nozzles. The serial number provided does not match the previously selected product.

Or, view all available drivers for your product below. Make sure the lines of color extend across the page. Purchase replacement cartridges and other supplies from the HP Store or local retailers. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. If you have been using the same cartridge for a long time, it might not have enough ink to print the ink level status bars and might need to be replaced.

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Select all Deselect all. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. Press 6 to open the Tools menu, and then press 1 to select the Clean Print Cartridge, and then follow the on-screen instructions.

I haven’t had any problems with mine. Press the left arrow button until vpp self test displays on the control panel, and then press OK. Example of an alignment page.

HP Customer Support – Software and Driver Downloads

Overall pribt good fair-priced machine that is versatile and compact with lots of extras. Javascript is disabled in this browser. Asia Pacific and Oceania. If the alignment page looks correct, and cleaning the cartridges did not resolve the issuethen continue to the solution to service the printer. If you don’t change it then you will be replacing ink cartridges every time you turn around.

HP Officejet All-in-One – The Cartridge Alignment Fails | HP® Customer Support

If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right. Any Condition Any Condition. So hook the OfficeJet up to a USB port on the computer and a home telephone line, and get to work. If the black line is missing, faded, streaked, pint shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.


If you place the printed alignment page on the prit glass and then press the Scan button as displayed on the computer, the printer beeps, the control panel displays a Busy message, and the cartridge alignment fails. Normally, I turn off all my office equipment when finished.

The best printer for the price! It is in drivers hardware category and is available to all software users as a free download. Save on Printers Trending price is based on prices over last 90 days. The alignment page did work and the print carriage keeps jambing.

Choose a different product. It prints up to 20 ppm black and 13ppm color. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. Select your operating system and version .